We aim to ensure that all goods are supplied to a high standard. If you are unhappy with your order or need to arrange a return, please refer to the policy below.

1. Returns

Customers may request a return within 14 days of receiving their goods.

To be eligible for a return, goods must be unused, in their original condition and, where reasonably possible, in their original packaging.

Returns must be authorised before goods are sent back. Please contact our customer service team with your order reference and reason for return.

2. Damaged, Faulty or Incorrect Goods

If goods arrive damaged, faulty or incorrect, please notify us as soon as possible, ideally within 7 days of receipt.

We may request photographs or further information to investigate the issue.

Where goods are confirmed to be faulty, damaged or supplied incorrectly, we will arrange a replacement, refund or other appropriate resolution at no additional cost to the customer.

This does not affect your statutory rights.

3. Non-Returnable Items

Unless faulty or incorrectly supplied, the following items are generally excluded from our voluntary returns policy:

• Personalised or customised products.
• Bespoke or made-to-order goods.
• Products that have been used or damaged after delivery.
• Items that cannot be returned for hygiene or safety reasons, where applicable.

Statutory consumer rights remain unaffected.

4. Return Shipping

Where a return is requested due to a change of mind, the customer is responsible for the cost of return postage unless otherwise agreed.

Where goods are faulty, damaged or supplied incorrectly, reasonable return postage costs will be covered by us.

We recommend using a tracked delivery service when returning goods.

5. Refunds

Once returned goods have been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods, or earlier where required by law.

For eligible consumer cancellations, standard outbound delivery charges will also be refunded where legally required.

6. Exchanges

Where stock is available, exchanges may be offered as an alternative to a refund.

Any additional delivery charges will be confirmed before the exchange is processed.

7. Consumer Rights

This policy does not affect any rights customers may have under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.

Where applicable, consumers purchasing goods online have a statutory right to cancel within 14 days of receiving their goods, subject to relevant exemptions.

8. Contact Us

To request a return or report an issue, please contact our customer service team, providing:

• Your order number or reference.
• Details of the item(s).
• The reason for the return.
• Photographs, where relevant.

Please do not return goods until you have received return instructions.

Returns Contact: returns@partridgesuk.com

Returns Address: RETURNS, PartridgesUK, Eagle Avenue, Magnetic park, Desborough, NN14 2WD, UK